- What products do you sell?
FABRITECH ELECTRONICS LLC primarily offers desktop charging stations and related electronic products, designed to help users charge their everyday electronic devices more conveniently and neatly.
- Where do you ship to?
Currently, we only ship within the United States; we do not offer shipping services to locations outside the U.S.
- Which shipping carriers do you use?
Depending on the delivery address, package size, and shipping conditions, we may use carriers such as USPS, UPS, or FedEx.
We will typically provide you with tracking information once your order has shipped.
- How long does it take to ship an order?
Orders typically require 1–3 business days for processing.
Once processing is complete, standard shipping usually takes approximately 3–7 business days.
Actual delivery times may vary due to weather, holidays, carrier operations, and other factors beyond our control.
- Can I track my order status?
Yes.
We will typically send you tracking information once your order has shipped. You can check the status of your package using the tracking number provided by the carrier.
If you have just received your tracking number but no shipping records appear yet, please wait a short while before checking again.
- What payment methods do you accept?
We accept the payment methods displayed on our website’s checkout page.
All payment transactions are processed through secure third-party payment service providers. We do not store full credit card numbers or CVV security codes on our own servers.
- Can I cancel my order?
If your order has not yet shipped, please contact us as soon as possible, and we will assist you with the cancellation request based on the order’s processing status.
If the order has already shipped, it may need to be handled in accordance with our return policy.
- Do you offer returns?
Yes.
We offer a 30-day return policy. You may contact us to request a return within 30 calendar days of receiving your item.
The item must meet our return criteria.
- Who pays for return shipping?
In the event of product quality issues or manufacturing defects, FABRITECH ELECTRONICS LLC will cover the return shipping costs once the issue is confirmed. If the return is due to reasons other than quality issues—such as a change of mind, an incorrect purchase, or the item no longer being needed—the buyer is responsible for the return shipping costs.
- Can Defective product be returned?
Items that have been used in a way that affects their resale value cannot be returned.
Returned items must be in a condition suitable for resale, with the product, accessories, and packaging kept intact as much as possible.
We may be unable to accept returns if the item’s resale value is compromised due to use, damage, missing essential accessories, or other reasons.
- How long does a refund take?
Once we receive the returned item and confirm it meets the refund criteria, we typically process the refund via the original payment method within 3–5 business days.
The actual time it takes for funds to appear in your account may depend on the processing times of banks, credit card companies, or other payment service providers.
- What if the product I receive has quality issues?
Please contact us as soon as possible if the product you receive has manufacturing defects, quality issues, or differs significantly from your order.
Please provide your order number along with photos or videos of the issue; we will verify the details and offer a refund, replacement, or other appropriate solution based on the specific circumstances.
We will cover the return shipping costs for returns resulting from quality issues.
13.Is my personal information secure?
We take the security of your personal information seriously.
We collect and use personal information only to the extent necessary to fulfill orders, provide services, and conduct business operations, and we share data only with necessary service providers.
We do not sell your personal information.
Personal data related to orders is typically retained for 7 years after order completion to comply with record-keeping, financial, tax, legal, and regulatory requirements.
14.What privacy rights do California residents have?
If you are a resident of California, applicable privacy laws may grant you additional privacy rights.
We do not sell your personal information. If you wish to exercise your applicable privacy rights, you may submit a request via email.
We will do our best to provide you with timely assistance.